How do I use an offer or promotion

Offers and promotion codes can be applied during checkout online.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express cards, Google Pay, and Apple Pay as payment forms online.

Where is my order? Who will be delivering it?

Immediately after you place an order, there is a brief period when you cannot check on it (2-5 days). During this period, our artisans are producing your handmade loafer. Once the process completes, you will get a shipping confirmation email, and you can follow its progress until arrival. You can input the tracking number directly onto the DHL website (www.dhl.com) and UPS (www.ups.com/track) to track the package and obtain the expected delivery date. Please note that it can take extra time for deliveries to remote addresses.