Shipping and Return Policy
Shipping Policy
DHL Express Air 5-7 Business Days
U.P.S. Express Saver 6-10 Business Days (Temporarily unavailable)
Please allow 2-5 days for our artisans to craft your handmade shoes - Excluding weekends.
Multiple item orders may ship out separately to ensure you receive your item(s) as fast as possible.
We no longer accept General Delivery (G.D.), P.O. Box and R.P.O. Box addresses.
Return Policy
At Cenni, we take immense pride in our luxury handmade footwear, meticulously crafted to provide you with the perfect blend of style and quality. We understand that sometimes preferences may change or unexpected situations arise, and we want to ensure that your shopping experience with us is as smooth and satisfying as possible. Please take a moment to review our return policy below:
Return Window
You may initiate a return within 14 days of receiving your Cenni handmade shoes. We believe this timeframe allows you ample time to evaluate the craftsmanship, fit, and design of your purchase.Return Eligibility
To be eligible for a return, the following conditions must be met:
- The shoes must be in their original, unworn condition.
- All original packaging, including shoeboxes, dust bags, and any additional accessories, must be included.
Return Process
If you wish to return your Cenni shoes, please follow these steps:
1. Reach out to our customer support team at info@cennishoes.com to initiate the return process.
2. Provide your order number and a brief explanation for the return.
3. Once your return request is approved, carefully package the shoes in their original packaging, ensuring they are well-protected to prevent damage during transit.
4. Send the package to the address given by our customer support team. Please be aware that return shipping and any associated costs are not covered.
Refund Process
Once we receive your returned shoes and verify that they meet our eligibility criteria, we will initiate the refund process. Refunds will be issued using the original payment method used for the purchase. Please allow up to one billing cycle for the refund to reflect in your account.
Exchange Policy
At Cenni, each piece of our footwear is a testament to exquisite craftsmanship, meticulously handmade to deliver the highest standards of quality and design. Due to the unique nature of our process, we do not offer exchanges. We believe that the care and attention put into crafting each pair of shoes result in a one-of-a-kind experience that speaks to your individuality.
Customer Satisfaction
Your satisfaction is our top priority. If you have any questions or concerns during the return process or about our products, feel free to reach out to our dedicated customer support team. We are here to assist you in any way we can.
Our Commitment
Cenni's commitment to impeccable craftsmanship, attention to detail, and luxurious design remains unwavering. We are dedicated to providing you with exceptional footwear that enriches your everyday experiences.
Thank you for choosing Cenni for your luxury footwear needs. We look forward to continuing to serve you and creating a lasting impression with every step you take.
